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Customer Service / Support

 

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How do I cancel my membership subscription?
Your membership subscription is cancelled by contacting the billing company that you used to initiate the transaction. if you do not recall, check your credit card statement and you will see Hyper Village or CCBill.
Hyper Village (NetBilling):
1. Via Self-service web page: Click here for self-service.
2. Via E-mail: hypervillage@net-member.com
3. Via telephone: Available 24 hours a day, 7 days a week, 365 days a year.
      Toll free Customer Service hotline: 1-888-357-3693
      Customer Service direct dial or international: 661-252-5756
CCBill:
1. Via Self-service web page: https://support.ccbill.com
2. Via telephone: Available 24 hours a day, 7 days a week, 365 days a year.
      Toll free Customer Service hotline: 1-888-596-9279 or 480-449-7751
      International: 1-888-596-9279 or 480-449-7751
      Fax: (480) 449-8820
What is the length of my subscription?
A subscription is broken down into months whereby 1 month is considered to be 30 days. Therefore, your subscription's billing cycle is every 30 days. If you have a recurring subscription, it will be re-billed every 30 days. If you have a one-time subscription, it will expire after 30 days.
I signed up for a recurring subscription, when can I cancel it?
You must cancel your recurring subscription within the first 21 days of your subscription? Re-billing of your account will discontinue. Do not wait until the last minute because our billing company needs at least 5 business days to process your request.
I subscribed by credit card, what is the name of the charge that will appear on my statement?
The charge will appear on your statment as either Hyper Village or CCBill.
What is the difference between Private and Private Plus?
"Private" subscription provides you with access to the Private area on Cream Pie. "Private Plus" subscription provides you with access to the Private area on Cream Pie and also to the members area of Cyberfoxes.

Cream Pie is a specialized adult web site and Cyberfoxes is a general adult web site. We found that since we're not providing the same content, it would be beneficial for our members to share content.

The reason for creating "Private Plus" is that Cream Pie and Cyberfoxes have different prices for subscription. It would be unfair for Cream Pie members, paying a lower rate, to have access to Cyberfoxes, therefore, "Private Plus" was created to match the price of Cyberfoxes.

When trying to login, I get the message; "Access Violation" or "Forbidden".
We use technology that blocks accounts if they are being used by more than one person or if the user is causing undue stress to the network.

Contact internal@creampie.com for assistance. Once this is corrected, you may need to delete the cookie to clear this message.

We will unblock the account for you and/or change your user name and password.

Why do I need to change my username and password?
Our automated security system has detected either (1) more than one person concurrently using your codes to access the site or (2) you have used too much bandwidth in too short a time.

More than one person using your codes usually happens when someone has guessed your codes and shared them with others. Believe it or not - some people use automated programs designed to figure out usernames and passwords for membership sites.

If you were using a program (sometimes known as a "site-sucker" or "download accelerator") to download large portions of content from our site this will use too much bandwidth and our security system will suspend your access. Unfortunately, in order to keep our membership rates low, we cannot allow use of these programs because we have to pay for the bandwidth. You will have to turn off this program when visiting our site.

There are a couple of other things that can cause a false reading by our security system. If you use two different types of browsers to access the members' area at the same time, even if they are both running on the same computer, the system may detect more than one user. Some Internet Service Providers use multiple servers, called "proxies", to make a number of fast connections between your computer and our site. This can also cause the system to detect more than one user.

If someone has guessed my username and password could they get any of my other information?
No, your personal and payment information is safe. Your username and password cannot be used to retrieve credit card data or any other sensitive information.
How may I avoid others guessing my user name and password?
It will help reduce the likelihood of someone guessing your username and password if you avoid proper names, common words or easily guessed combinations as code choices such as "fred/barney", "kirk/enterprise", "54321/12345", etc. Try using a combination of capital and lowercase letters, numbers, and symbols to make it more difficult for someone else to figure out.
When trying to login, what I enter disappears or I get the message "Authorization Required".
The user name and password combination entered could not be found in our system.

Possible cause ...

  1. Your access codes are cAsE sEnSiTiVe, nancy is not the same as NANCY or Nancy. Make sure that you've entered your access codes properly.

  2. Your account may've expired, thereby, your access codes were deleted from our system. Check the status of your account.
How do I turn on cookies?
Internet Explorer 6
  1. In the Menu bar, select:
    Tools > Internet Options > Privacy tab > Advanced.
    The Advanced Privacy Settings box appears.
  2. In the Cookies section, choose Override automatic cookie handling.
  3. Under First-party Cookies, select Accept.
  4. Under Third-party Cookies, select Accept.
  5. Select Always allow session cookies.
  6. Click OK to close the Advanced Privacy Settings box.
  7. Click OK to close Internet options.
  8. Close all Web browsers.
  9. Open a new browser.

Internet Explorer 5

  1. In the Menu bar, select Tools > Internet Options > Security tab > Custom Level tab.
  2. In Allow Cookies that are stored on your computer, click Enable.
  3. In Allow per-session cookies (not stored), click Enable. Click OK.
  4. Save the settings.

Opera

  1. In the File menu, select Preferences > Privacy.
  2. Choose Enable Cookies.
  3. In the Normal Cookies pull-down menu, choose Automatically accept all cookies.
  4. In the Third Party pull-down menu, choose Automatically accept all cookies.
  5. Click OK.

Firefox

  1. Select Tools, then Options from the toolbar.
  2. Click on the Privacy icon.
  3. Click the plus sign by Cookies.
  4. Make sure Enable cookies is checked and that Accept cookies normally is selected.
  5. Click OK.


Macintosh Browsers

Safari 1.0

  1. In the Menu, select Preferences > Security icon > Accept Cookies.
  2. Choose either of:
    Always (most convenient) or
    Only from sites you navigate to (more secure).

Internet Explorer 5

  1. In the Menu, select Edit > Select Preferences
    for Receiving Files     option.
  2. Select Cookies.
  3. For When receiving cookies, select your desired level.
  4. Click OK.

Camino

  1. In the Menu, select Preferences > Privacy icon.
  2. Enable the Cookies option.
  3. Close the window.

Opera

  1. In the File menu, select Preferences > Privacy.
  2. Choose Enable Cookies.
  3. In the Normal Cookies pull-down menu, choose Automatically accept all cookies.
  4. In the Third Party pull-down menu, choose Automatically accept all cookies.
  5. Click OK.


America Online (AOL) Browsers


AOL 8.0

  1. In the Toolbar, select Preferences > Internet Properties > Privacy tab > Advanced.
  2. Deselect the Override automatic cookie handling button.
  3. Click OK to exit.

AOL 7.0 with IE 6

  1. In the Toolbar, select Settings > Preferences > Internet Properties > Privacy tab > Advanced.
  2. De-select the Override automatic cookie handling button.
  3. Click OK to exit.

AOL 7.0 with IE 5.5

  1. In the Toolbar, select Settings > Preferences > Internet Properties > Security tab > Custom Level tab.
  2. At Allow Cookies that are stored on your computer, click Enable.
  3. At Allow per-session cookies, click Enable.
  4. Select OK.
  5. Save the settings.

AOL 6.0

  1. In the Toolbar, select Settings > Preferences > Select Internet Properties > Security tab > Custom Level tab.
  2. At Allow Cookies that are stored on your computer, click Enable.
  3. At Allow per-session cookies, click Enable.
  4. Select OK.
  5. Save the settings.
Do you use DRM or have any limitations?
We do not have any DRM (Digital Rights Management) in our movies and there are no download limitations. Download all you want, as fast as you want. Watch our movies from any computer you own, on your TV and keep them forever. Watch them as many times as you want. You do not have to be connected to the Internet to watch the movies after downloading them. Even if you cancel your membership, you can still enjoy our movies.
Will you mail anything to my home?
No, we do not mail ANYTHING to your home or any address provided by you.
How often is the site updated?
The site is updated twice a week.
What is a feature?
A feature is an interview that we do with the performer so that you get to know her better. The feature is a text/written interview illustrated with photos.
What formats are the movies in?
The movies are in Windows Media Format (WMV). We offer 640 x 480 for broadband and 320 x 240 for dial up.
How large are the photos?
The photos are high resolution with the longest side being 2,000 pixels. Since we've been online for over a decade, you may find lower resolution photos for older content.